Not Familiar Face Announcement

[DiceDigital]

I have a nest doorbell (battery) and multiple Google display including one hub max. I went ahead and did the nest subscription for the familiar faces feature. I thought when a Familiar face rings the doorbell, it would announce them by name out loud, but it doesn't. It just says that "Someone is at the door" vs "Mike is at the door" ie. The notifications (text) will actually say the name is at the door, but the voice still says "someone".

Any insight would be appreciated.

[MplsCustomer]

@DiceDigital

I don't think the "Familiar faces" feature does anything on Nest Hubs, Nest Minis, or Nest speakers; standard "Visitor announcements" get sent to those devices if that feature is enabled. The Help topic on "Familiar faces" talks only about notifications and alerts in the Google Home app or the Google Nest app, which go to phones and mobile devices: https://support.google.com/googlenest/answer/9268625?hl=en#zippy=%2Cnotifications%2Cenable-notificat...

[Brad]

Hi there,

Thanks for your help on this one, MplsCustomer.

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I am afraid that is not how the announcement works regarding names. I think this is a great suggestion, however, so please leave your feedback on the app.

Best regards,
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

[EmersonB]

Hi folks,

@DiceDigital just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, MplsCustomer and Brad.

Regards,
Emerson