Not able to hear sound

[Katherineflatt]

Just this week I have noticed that my app does not have sound. I tried to talk into it today to someone outside and they could hear me but I couldn't hear them. I checked the microphone status on the app and my phone and all is good. How can I fix this?

[Lance_L]

Hello Katherineflatt,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the Nest doorbell. I'd be happy to take a look at this for you. 

Follow the troubleshooting steps below:

1. Disconnect any Bluetooth devices paired to your phone (if any), such as earbuds, smartwatches, etc.
2. Check the Google Home app permissions: Go to the phone’s Settings > Apps > Google Home > Permissions, and make sure Microphone is enabled.
3. Test if you can now hear the other person on your phone.

Let me know how it goes.

You can check out this handy guide on how to talk and listen with a Nest camera or doorbell.

Best,

Lance