cancel
Showing results for 
Search instead for 
Did you mean: 

Not picking up events

Rackham
Community Member

Hey! Have recently got a nest cam indoor/outdoor battery as we had an attempted break in. But it seems to be having trouble picking up events. The only time that they seem to register is when we are viewing the live stream of the camera. Apart from that it doesn’t really pick up any events, even when we have everything turned on. I’ve tried switching between home and away mode, we got the nest subscription. Have tried moving it to multiple locations with no such luck.

Also as a side question, by having it plugged in to the cord that comes with the camera doesn’t seem to enable wired/continuous power. Do you need to only buy the outdoor cord for this to work? 

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

James
Community Specialist
Community Specialist

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James