Not receiving camera notifications

[Terry7347]

I have a google wired indoor camera and a floodlight and  camera outdoor wired. They both had been sending notifications about person animal movement's etc.  t

The notifications stopped some 3 weeks ago, I have spoken to google on 3 occasions and completed all their suggestions still no notifications are being received. They sent me replacements for both cameras and the same problem with no notifications being received. I have tried different mobile and tablets without success. I spoke to Apple who checked our phones and tablets no faults were found.

Google promised me a week ago this had been escalated to a specialist team I,ve heard nothing from them.

I welcome any help or suggestions,

thank you

Terry7347

[nerys]

Hi Terry7347,

Thanks for posting in the community.

I'm so sorry to hear that you're not getting notifications from your Google Nest Cameras and that you've tried troubleshooting your devices, including calling support to get a replacement, but the situation persists. No worries; we're here to help! 

My team is here to help you find a solution as soon as possible. When you get a chance, please fill out this form. Always remember to include all the necessary information and the link to this thread. 

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.