Notifications Stopped Showing Previews - Wired Nest Outdoor

[RiAu]

We have 3 wired outdoor cameras. As of yesterday, the notifications that show up on my Samsung home screen no longer show a preview video of the activity captured, I dont even get a still photo. I have to open the app to see whatever the cameras are notifying me about. All was working fine until yesterday. This happened a year or two year ago also, none of the troubleshooting offered fixed the issue but the app corrected itself after a few weeks and began showing previews again. No changes have been made to my settings on the cameras, the app, my wifi connection or my phone. 

[gmelanymelissa]

Hi @RiAu, 

Thanks for posting here in the community. I'm sorry to hear your Nest outdoor camera notifications aren't showing previews anymore. Help's here!

Try the steps here:

Check Notification Settings in the Nest App or Google Home App:

• Make sure notifications are enabled in the app.
• Verify notifications are turned on for your Nest camera specifically. Follow these steps to Change notification settings with the app.

Restart Phone and Nest camera:

• Restarting your phone and Nest camera can sometimes resolve temporary glitches.
  • For the camera, Follow these steps to Restart your Nest outdoor camera. 

Verify App Permissions:

• Ensure the Nest app or Google Home App has permission to display notifications. 

Keep me posted. 

Regards, 

Melany

[RiAu]

None of those suggestions resolved the issue, just as they didn't last time. Notifications are enabled and permission given. I made no changes to any of that before the glitch occurred suddenly. I restarted all before posting the inquiry. 

I do not need further assistance, I'll just wait for it to resolve. 

[gmelanymelissa]

Hib @RiAu, 

Thanks for the follow-up information. 

To better understand the situation, I'd like to ask a few questions:

• Are your cameras 1st Generation or 2nd Generation?
• Do you have an active Nest Aware subscription?
• Is the Airplane or Do Not Disturb mode turned off or on?
• Did you try to use a different mobile device?
• Do you use the Google Home App or Nest app?

In the meantime, let's try a few things:

• Clear the app's cache
• Uninstall and reinstall  the app

Keep me posted.

Best regards, 

Melany