I have an old Bellsouth.net email account I can no longer access. Apparently, any codes being sent are going to that email and I now have multiple indoor NEST camera's that do not work. The light is on all of them but when I go to my NEST app and go to "spaces", it is off and I have no way of turning it back on. I've tried to factory reset with a paperclip but that is not working at all. When I try and "add a camera", the app looks for the camera but a message comes back saying that camera is connected to another account...my old Bellouth.net account. Could this process be just a bit more complicated?!? Trying to speak to someone...apparently not allowed. Tried fixing it with my laptop...a complete maze. Lost and very confused (and frustrated).
Thanks for reaching out. You only need to change your email address on your Nest app. However, if you have enabled 2-step verification, you'll need to verify your account to perform the change. If you need further assistance, you can contact support.
If you created another account with a new email address, it will not work as it is currently set up in your previous account.
Hope that helps! 🙂
If all you do is just change your email in your Nest account, you should still have access to all your devices. Devices are tied to your Nest account, not email address. Did you by chance create a new account instead of changing your account email?
@JP213, thanks for reaching out here in the Community. We're sorry to hear that you're having troubles contacting our support team. If you want to link it with your other email address, you need to remove them first using your https://goo.gle/3ZNZc33 email address then reset them to the factory default and add it to the app with your other email. In case you want to speak with our support team, you may hit this link. Looking forward to your response.
I appreciate the help, listairee.