10-05-2021 06:42 AM - edited 10-05-2021 06:42 AM
When I'm talking to someone in front of the door, and I switch to a different app in order to look something up or open the door, or disable the alarm... the video stream ends - and you have to reconnect. If you're talking to the other end, the stream should be handled as if it were a call (stay live, blue indicator on left top of device to return to the call).
10-12-2021 10:37 AM
Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Please let me know if you need further assistance.
Best Regards,
Brad.
10-14-2021 07:04 AM
Sure, I still need help. Not having this feature made me switch back to Ring for now. I might switch back to Nest once this is supported.
10-14-2021 10:42 AM
I would agree that this would be a great feature! Please leave your great ideas, and all other feedback in the app. That way we can know what you have to say. This would be a great feature request though.
Best Regards,
Brad.