My Nest Doorbell randomly started having problems about 2 months ago. It was working perfectly for nearly a year and then boom - it started hiccupping.
Troubleshooting I've done:
It's hard to believe this is a doorbell issue considering it's my 3rd doorbell, so I'm assuming it's an App/phone issue.
If your battery doorbell is NOT wired and is running on battery power, you could test whether or not the location (and WiFi signal strength) is a factor in it not working by temporarily setting your battery doorbell and its mount in a temporary location close to our router and see how it behaves. I know you said it worked fine for over 6 months, but perhaps an update of the camera's firmware has made it more sensitive to WiFi signal strength. It's just a thought.
I'm sorry I can't suggest anything further as just another Google Nest customer. It does seem, judging from posts in this forum, that other customers are having similar offline/video unavailable issues with the battery doorbell. We bought another Google Nest Hello Doorbell early this year instead of the battery doorbell after seeing all the posts in this forum about cold weather concerns with the battery doorbell; I'm glad we went with the older Nest Hello.
First off; thank you for all of your help on this thread, MplsCustomer.
I would invite you to check out a thread we have regarding this, found here. It has some feedback and other workarounds in it, and as we are still monitoring this, I would love for you to check the thread out. Please let me know if you have further questions or concerns.
Thanks for the copy-paste reply like you've given in every other thread on this topic. Believe me, I've spent hours reading threads on this. All you do is point people in circles.
The thread you linked to is just full of people with unresolved issues.
I'm on my third doorbell. It's not the unit that is the problem. And yet, I've never seen anything to try but "reset" or "reinstall".
Seeing as it is an ongoing inquiry, that main thread will be the best place to search for answers and updates. Thank you for your patience and for sharing your feedback.
@naratcliffe we're glad to hear that and thanks for getting back to us. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, Brad, MplsCustomer and JT.