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Only Nest Cam Indoors migrated to Google Home are offline after power outage?

mj989999
Community Member

I have various models of Nest Cams from Indoor, to OG Hello's and IQs. Out of my collection I can only migrated the Indoor/Hello models, since I could not migrate the IQs nor Protects, I have only migrated two Indoor model cameras to the Google Home platform. In the Nest platform I still have my IQs, Hellos, Protects and two Indoor cameras. 

After a recent power outage all of my cameras, including the two Indoor models I did not migrate came back online. The two Indoor models I migrated to Google Home have remained offline.

1) I have tried to reset them by unplugging them for 30 seconds and plugging them back in. A solid blue light will come on and after a few seconds turn off. No other light is visible.

2) I have noticed from my router that both failing cameras are connected. I am able to see them drop when resetting and reconnecting.

3) I am able to see both failing cameras are requesting DNS resolves from my DNS server. 

 

So it seems that both cameras that were migrated to Google Home are connected and working, however something between them and Google Home is not whereas the same model of Indoor cameras connected to Nest are working just fine without issue.

I do not have easy access to these cameras to re-add them to the Nest platform but fear that is what I will have to do, unless Google has any interest in this situation and to see if they can figure out why only the Google Home migrated cameras are failing post power outage.

I don't believe the power outage damaged them as one camera that is failing is protected by a UPS. On top of that, every other model of camera and multiple electronics within my home show no failures other then the two cameras migrated to Google Home.

1 REPLY 1

MplsCustomer
Bronze
Bronze

@mj989999 

You might have to try contacting Support and hope you get a support person who is knowledgeable about the beta "Public Preview" version of the Google Home app.  We are not using the "Public Preview" version because it is still in preview/beta status and I keep seeing oddities reported here.

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.