Only doorbell offline when WiFi drops

[Hazelbenson]

Hello, we recently moved over to EE broadband with faster speed and have a hard wired nest doorbell. At least once a week we wake upto the doorbell offline because the WiFi has dropped. The only way to get it back online is to do a hard factory reset on the doorbell. Does anyone have any ideas? 

[SteveT1]

Hi Hazelbenson,

I'm sorry to hear about that as well as for the delay. Let's get this sorted out. A few questions:

1. What type of Nest Doorbell are you using?
2. What is the color of the LED lights on it?
3. Is this happening to multiple Nest devices?

In the meantime, you can check this article on how to Troubleshoot offline Nest camera or doorbell for detailed steps.
 

Regards,

Steve

[SteveT1]

Hi Hazelbenson,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve