Outdoor Battery Nest Camera - cannot set up

[dmonroe1527]

Our power went out several times last night and all of my cameras came back on line except one.  My battery outdoor camera did not connect to the wifi no matter what I tired.  I removed it from the app.  I took it down and plugged it in.  I tried to set it up again.  When I go through the set up, only the white light comes on, it doesn't turn blue.  The app keeps looking for the "joining device" and then finally says something went wrong and I can't go any further.  I tried a reset a couple of times.  Not sure what to do at this point.  Very frustrating.

[MplsCustomer]

@dmonroe1527 

I'm not sure why you removed it from the Google Home app. We have a battery camera, and I think I would have tried a Restart first. (A couple of our older Google Nest Outdoor Cameras have to be unplugged briefly before they'll come back online after a power outage.)

A solid white light means it's fully charged.

Since you removed the camera from the Google Home app, you may need to do a full factory reset first:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-wit...

The "assisting device" error is an old error going back a couple of years that Google Nest has apparently not fixed. If you get it again after doing a factory reset, you could try placing it close to one of your other Google Nest devices during the install procedure.

Some customers have gotten around the "assisting device" error by temporarily turning off all of their other Google Nest devices during the install, but it doesn't work for everyone. I suppose you could even try that now, before trying a factory reset.

[EmersonB]

Hi everyone,

@dmonroe1527, thanks for reaching out here in the Community. Try removing it from its charger and resetting it. The link that MplsCustomer has shared will help you to properly reset your Nest Camera (battery). We'll wait for your update here.
 
Regards,
Emerson

[EmersonB]

Hello dmonroe1527,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

[EmersonB]

Hey dmonroe1527,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson