Thanks for reaching out here in the Community. To confirm, do you have a Nest Aware subscription? Which Nest Camera or Nest Doorbell do you have? Hit this link for more information. Let us know your update here.
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, have you checked the link I've shared? In case you have an update, you know where to find us.