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Outdoor Cam not reconnecting to network

Dssnyc
Community Member

Battery outdoor cam not reconnecting. Dropped off network, now it won’t get past the “last 4 digits” setup page even after factory reset. Blinking green as if it’s in use.

5 REPLIES 5

SteveT1
Community Specialist
Community Specialist

HI there,

 

Thanks for reaching out. Let's get this sorted out. Is the Nest Cam Outdoor still showing in the Nest app after the factory reset? The LED light should be pulsing blue if the camera has been reset properly. 

 

You can check this article on how to Restart or factory reset Nest camera or doorbell. You can then add the camera when it pulses blue.

 

Regards,

Steve
 

aatienza
Community Specialist
Community Specialist

Hey Dssnyc,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

Dssnyc
Community Member

Hi there, this a]camera won’t reconnect via the nest app, but it does via Google home

Brad
Community Specialist
Community Specialist

@Dssnyc

 

Did you migrate your account to Google Home app? 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad