Outdoor Nest Cam battery does not show in Nest aware app.

[JohnPilot]

Hello,

My Outdoor Nest Cam battery shows up in de Google Home app. But it doesnt show up in de Nest app. I have 5 cameras, but this last one will not connect to Nest. I have resetted it, restarted it, also my phone restarted. Factory resetted the cam, didnt help. In the picture of the cam, on the top right it says Nest. Any tips? Thx!

[NestConnoisseur]

Hi the battery camera is a 2° gen camera meaning it can only be used on the Google home app

[EdmondB]

Hello Quartzon,
 

I'd like to jump in here and check if you've seen NestConnoisseur's response. Let us know if you need more help by replying to this thread.

I appreciate the help, @NestConnoisseur.

Best,
Edmond

[JohnPilot]

Yes, thanks for the answer. Not the answer I would like to hear, because I love the Nest app. Why do you always have to change a winning team. So to say, to make things better, off course. I'm not wanna use the Home app, so that leaves the camera... lonely.

[Jenelyn_O]

Hi folks,

@JohnPilot, I appreciate you sharing your thoughts and experience. We’re always looking for ways to improve. Be assured that we're taking note of your feedback. Let me know if you still have questions or concerns. Otherwise, I'll be locking this thread after 24 hours.

I appreciate the help, @NestConnoisseur and Edmond.

Regards,

Jenelyn