Outdoor Nest Camera Will Not Charge

[Mstanyat]

I purchased an outdoor nest cam in March.  It was doing fine.  I took it down yesterday to charge and it is not charging.  Typically the green light comes on but nothing.  I need help 

[MplsCustomer]

@Mstanyat 

Is the charging cord plugged in securely in the bottom of the camera with the cord feeding towards the FRONT of the camera? Some customers posting in this forum have had trouble with thee plug making contact, or have had the cord plugged in backwards.

The status light should pulse white when charging and appear solid white when it is charged:

https://support.google.com/googlenest/answer/9268073?hl=en&sjid=315859173524608556-NA#zippy=%2Cgoogl...

[Mstanyat]

Thanks for the help. The camera won’t reset.  I submitted a ticket to Google.  The tech worked with me for nearly an hour.  They are replacing it because there was no activity at all.  No lights.  No tone. Nothing 😩

[EdmondB]

Hello Mstanyat,

Thanks for getting back to us, and I’m happy to hear that this has been sorted out. Please let us know if you have any questions about the replacement or if you need help with the installation.

Thanks for the help, @MplsCustomer.

Best,

Edmond

[Nethercutt]

My cameras will not charge cord is plugged in correctly.

[ReginaS]

Hi Nethercutt,

Thank you for chiming in. Did you get a chance to follow the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.
 

I appreciate your help here, Edmond and MplsCustomer.

Cheers,
Regina

[Nethercutt]

Did not work. Tried

a reset 3 times. I hope Ido not have to replace them.

[EmersonB]

Hi everybody,

@Nethercutt, thanks for getting back to us. To know more about this issue, I’d like to confirm, What is the light status of your Nest Camera? Try restarting it.

To restart:

1. Plug your Nest Camera into a power source.
2. Locate the reset button on the back of your Nest Camera head. 
3. Press and hold for 5 seconds.
4. Your camera will restart, and the status light will be steady, solid white.

Let us know how it goes.

I appreciate the help, Regina.

Best,

Emerson