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Outdoor Nest Camera

rwclax13
Community Member

I have an outdoor Nest Camera that is pre-google.  I have tried everything to set it up and it wont work.  I went to best buy to ask about it.  Their geek squad tells me that since Google bought Nest the two products do not work together and we just have to wait for Google's software to catch up.  Is this true?  Does google have a customer service telephone number?

Any help is appreciated.

4 REPLIES 4

EmptyNester
Silver Product Expert
Silver Product Expert

Best Buy is not quite correct here.  If you have the 1st generation Nest cameras then you should only use the NEST app to with them.  Which is a very good thing because the Nest app is far better than the newer Google Home app when it comes to cameras.   

There are many youtube videos on how to set up your camera.   Try watching those.  

The best thing I can tell you is to make sure you do a FULL RESET to factory settings before trying add it to your system.  Here is a link that tells you how to do that.  (do not just do the RESTART).

https://support.google.com/googlenest/answer/9252162?hl=en

If all else fails you can try opening a support ticket with Google and see if they can help (this should probably be your last resort).  Here is the link

https://support.google.com/googlenest/gethelp

 

 

 

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.