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Outdoor Nest cams failed to come back on-line after power outage

yevets
Community Member

Hi,

We just had a power outage and I am unable to get any of my 3 outdoor Nest Cams to work. I have tried unplugging and re-plugging them and have removed them and tried re-installing. Nothing works. None of the cams have the status light showing so I am wondering if they are getting power. I confirmed that all out the outlets they plug into are working. Is it possible all three power adapters blew from the outage? 

7 REPLIES 7

Andres55
Community Member

Easy: On your cell phone go to settings, Wi-Fi, turn it off and on again. That's it.

yevets
Community Member

Thanks, I should have mentioned that I tried that first with no luck. After tgat I unpkugged snd re-plugged, then tried removing and reinstalling. Nothing worked.

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

yevets
Community Member

Thanks Brad. I tried that already and it did not help. As I mentioned in my original post, I do not see a status light on any of my three Nest outdoor cams. I am wondering it the power outage damaged the power adapters.

Brad
Community Specialist
Community Specialist

@yevets

 

It is possible that they could have been fried, but thank you for trying those steps. I am sorry if I missed that in your original message. I would suggest if you can, filling out this form, and a higher tier of support will reach out to you with next steps regarding this inquiry. Please let me know when you have filled out the form.

 

Best regards,

Brad

yevets
Community Member

Thanks Brad. I filled out the form and submitted.

Regards,

Steve

janthadeus
Community Specialist
Community Specialist

Hey yevets,

 

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

I appreciate the help here, @Andres55 and @Brad.

 

Best,

JT