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Outdoor Nest cams stop connecting to wifi. Zero help from Nest -- moving on to another brand

FAS1
Community Member

I've used two outdoor Nest cams for several years.  They've been dormant for a few months.  I tried to reconnect them today via iOS -- same wifi, same cameras, same placement: absolutely zero changes -- and kept getting a range of "C" error codes: "couldn't connect to Nest - your wifi router is not connected to the internet".  Of course my router is  connected to the internet - it's humming along, running plenty of devices at full throttle.  So I rebooted the cameras, the router, the cameras AND the router.  Multiple times. Nada.

Next I moved on to Option 2, as prompted by the phone app -- connect the camera via computer -- and found Nest's Mac connection software dates from 2015. Seriously.  It can't even execute - how shocking!   Apple suggests contacting the app developer for an update. Hello Nest, is anyone listening?  Nest literally directs users to its own  obsolete software. There is thus no way a mac user can connect the cameras via computer.

After some research  I found at least a dozen recent posts here with the same problem. The old Nest Outdoor wired cams (not IQ) simply no longer connect to many routers.

The most maddening part is the responses from the "community specialists" here - generally days to weeks after the original poster requests help. Of course, the OP is long gone by then.  They've doubtless dumped the bricked cameras in the trash, and moved on to another brand that a) actually works and b) values its customers.  The 'community specialist' then closes the thread due to lack of activity. D'oh.

This is without question the worst case of planned obsolescence and disregard for customers I've seen in a very long time.

For the record, my internet is 1G fiber. All my devices are recent models  running the latest OS.  I have iPv6 enabled.   Apparently these Nests need 2.4GHz (hello, 2015!) connections. My household uses an Eero mesh network that defaults to the strongest band, so I performed a manual downgrade to 2.4GHz.  Didn't help.  

Did I mention planned obsolescence?  Now I'm off to buy a camera that actually works.

4 REPLIES 4

mojjow
Community Member

@FAS1 I completely agree.  I bought my Nest Doorbell (battery) 6 months ago and it went "off line" a few days ago.  I tried factory resetting it (per the instructions) and only a green light comes on, not the blue light that would indicate it's been reset.

Every "Community Specialist" response I've seen on similar threads are absolutely useless.  They just say 'try to factory reset' when the PROBLEM is that I can't factory reset.  I have tried everything and unfortunately  I think you're right about the only solution being to ditch Nest products and buy a different brand that actually works.

 

The google support for this is such a joke and the "Community Specialists" couldn't be more useless.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Sorry to hear you're having an issue with your Nest camera. Could you tell us the exact error message you're getting so we can take a closer look? Also, how far is your camera from your Wi-Fi router? Keep us posted.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie