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Outdoor camera return/exchange under warranty

Mlherald
Community Member

I need to exchange my camera. Tried the warranty checker. Camera still under warranty, but website won’t load page to return/exchange. Just keeps saying page doesn’t exist. 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Mlherald 

Have you tried the "Warranty Helper" link on this Google Nest Blog post?

https://www.googlenestcommunity.com/t5/Blog/Now-Available-Google-Nest-Warranty-Helper/ba-p/615811

Yes. Tried that. But the link to exchange the camera under warranty was a broken page. It’s all sorted now, I had to do a web chat with customer services for 45 mins to get them to accept an exchange and send me the links to process the exchange.