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Outside camera notifications state cameras offline or not connected to wifi

Connect23
Community Member

Hi,

2 out of 3 outside nest camera notifications state either offline or not connected to wifi. We've checked the wires outside, unplugged and plugged nest cord from socket and restarted router, but the 2 cameras still show offline or not connected. Has anyone else had this issue?

7 REPLIES 7

Sandyroo
Community Member

Ditto. Nest wireless cams never exhibited this behavior until recently.  Fully charged, going on and offline randomly.  All 3 cams + doorbell too.   No change in location relative to wireless modem, strong wifi signal at cams.  This did not occur until after our internet provider performed “upgrades” in our area, which may or may not be related?

AbigailF
Community Specialist
Community Specialist

Hey folks,

Thanks for reaching out — let's see what's going on. 

A few questions: Has there been any recent changes on your network structure?  What were the upgrades your Internet Service Provider configured to your network? Are you using a modem/router combo provided by your Internet Service Provider (ISP)? Also make sure that there are no special characters on your guest network's name and password.

Try giving these steps a try:

Unplug the power from your Google Wifi devices for 2 minutes.
Change your network's name and password.
If the issue persists, factory reset your network and use a different network name and password. Take note that you'll need to reconnect your other devices and that your network data will be removed when you do this.

Let us know how it goes.

Best,
Abi

Jeff
Community Specialist
Community Specialist

Hi all,

I just wanted to jump in real fast to see if you saw Abi's reply and to see if you still needed some help on this or if you were able to get it sorted out with those suggestions. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Bigelow
Community Member

Help please 

Sandyroo
Community Member

My problem persists, rendering all three Nest wireless outdoor cams and wireless doorbell into an annoyance. These worked almost flawlessly when installed together new. Now I get notifications day and night, off an on, 24hrs a day. All four devices randomly go offline with a notification. If I check the cameras when I get a notification, it is indeed offline and “retry” fails to connect. All four randomly reconnect by themselves with no notification sent. I know when this happens whenever I get notification of something detected by cameras that we’re offline.

 
I tried reset, and fully recharging all devices, to no avail. Switching from Arlo to the latest, new Nest wireless cameras and doorbell was a winner for about 6 months. I’m frustrated by this new development.
 
Any help appreciated.  The laundry list of obvious suggestions has not been helpful so far.  

Bigelow
Community Member

I am having the same problem.  It just says offline but says it’s fully charge which it should be because it accepted the charge I gave it.   But still says offline.  So I reset to factory settings and set it up again, it says something is wrong and won’t complete the setup.    Please help.   Oh yea, I have 10 other cameras without a problem.   There is nothing wrong with my network.  

Seanyboy
Community Member

Yes I have same problem I have reboooted I have reset I have addressed wifi issues 

this camera worked flawlessly google needs to come on board with a solution