Password Reset email not received

[AubHick]

Hi!  I’m changing my WiFi password and updating all my cameras.  I got kicked out of my Nest App. (All cameras are older). And when I tried to login with what I thought was my password, it said it wasn’t correct.  I tried to reset it. But I’m not getting an email from Nest. 

I’ve restarted my phone, deleted the nest app and tried to download it again.  But still no email from nest to reset my password. 

Even tried calling the phone number and it’s out of service now. 

HELP please. 

[MplsCustomer]

@AubHick 

Changing your Wi-Fi password would only affect how your phone connects to Wi-Fi. It would have no effect on logging into the Google Nest app, but perhaps it meant you had to re-logon to the Google Nest app.

Are you absolutely certain you're logging into the Google Nest app with the same username and password you previously used? (I've seen posts from other customers who also are not getting password reset emails, so perhaps something is wrong there.)

You could try contacting Support starting with the link below; you should get a choice between phone and chat options:

https://support.google.com/googlenest/gethelp

[EmersonB]

Hello everyone,

@AubHick, thanks for reaching out here in the Community. To confirm, have you tried checking your spam, trash or junk folder for the email? Were you able to check what MplsCustomer is suggesting above? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[EmersonB]

Hi AubHick,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest account? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
 
Best,
Emerson

[EmersonB]

Hey AubHick,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson