06-09-2022 08:24 AM
The replacement doorbell is out of warranty. Support literally just told me to buy another one. Which is hilarious. What are the options here? I’d like a refund.
06-09-2022 10:19 AM
I hope you have better luck than the rest of us. With your post, there are now 274 threads about "peeling" Google Nest Hello Doorbells in this forum and another 21 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"??
In previous posts, I've suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded.
06-13-2022 10:41 AM
Hey there,
Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.
Best Regards,
Brad
06-13-2022 01:19 PM
I’ve tried filling out the form. It does not work. Lol. Just says ‘Refresh this page and try again. Sorry, there was a problem with the form.’
06-13-2022 01:36 PM
06-13-2022 04:22 PM
Before I waste any more time here. The support link you just sent me. Is that the same support group that told me my refurbished doorbell is out of warranty and I should just buy a new one? Or is that a different support?
06-16-2022 08:22 AM
If your device is out of warranty, then no; they will not replace it. I am afraid there is no one else in these forums, who could assist you with a replacement. They are your best bet. If they do not approve one, then you may want to purchase a new one if that is what you choose.
Best regards,
Brad
06-22-2022 05:33 PM
Hey Sr4,
Appreciate the help, Brad. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Archie
06-23-2022 06:00 PM
Hey Sr4,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie