11-02-2021 07:49 AM
i have seen a lot of people posting with a similar issue. Has google released a statement on this or some sort of recall?
11-18-2021 02:55 PM
I have the same problem and I have contacted google by phone and also using this board, where Brad (community specialist) opened a case and after wasting hours of my time got denied. They claimed that their policy has changed and that they only replace devices that are under warranty. It is a complete disgrace that a multi-billion dollar company that is clearly aware of this manufacturer defect can simply decide to wash their hands. I heavily use Google as my smart home technology platform and I am very disappointed by their lack of accountability.
11-30-2021 02:42 PM - edited 11-30-2021 02:46 PM
Hey there,
Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 9-7677000032375
Please note: once I have submitted your replacement request, I will be locking this post.
Best Regards,
Brad.