People and motion detection work intermittently

[Fisher7508]

For the last few months I have been experiencing intermittent functionality of people and motion detection.  I have two cameras that partially look in the same direction....one will pick up people, the other will not.  The newest of the two cameras works better but still not reliably.  Have tried unplugging, reestablished zones, changed settings, etc. and nothing seems to improve.  I am wanting to expand the number of cameras but without resolution I am seriously considering changing platforms all together.  Any ideas how to resolve?

[BigBrother69]

I’ve also experienced this issue with their wired cameras and the battery door bell. Will be switching to a different more reliable brand product 

[Brad]

Hi there, 

Sorry to hear that you're having this issue! I can imagine this has been quite stressful and frustrating to deal with. These devices are not perfect of course, but they are a learning product so the more they see these individuals the better they can alert you. I think that if you want to increase or decrease the alerts, or get a better reading, then I believe that Activity Zones will help you out in this situation. You can learn more about them here. I hope you find the article helpful!

Best Regards, 
Brad

[Fisher7508]

I have created zones, removed zones, recreated zones, but no change in effectiveness.  I can jump up and down in front on the camera and it will not detect motion nor people.  It will work on occasion and I do not know why it is intermittent

The camera worked fine when installed and over time is has become less effective 

[Brad]

@Fisher7508

Have you looked into the sensitivity settings to adjust them? That may help as well.

Best regards,

Brad

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[Fisher7508]

Unfortunately I am still having the issues.  I do not see a sensitivity setting in the app to adjust 

[Brad]

@Fisher7508

I think that this article should help you out! Take a look and see what is going on with the settings.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[Fisher7508]

Issue is not resolved.  The article did not help.  Nest aware also says "no compatible devices"

[Brad]

@Fisher7508
 

As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity. 

Best Regards,
Brad