09-21-2024 06:39 PM
Since I transitioned my Nest doorbell from the Nest app to Google Home, I've noticed that the face detection has gotten much worse. All of the recognized faces properly appear in the app and I still do notifications of "person detected" but it it used to get 90% of the faces accurately identified but lately it is barely getting 20%. It is not recognizing faces as well. Anyone else dealing with this issue?
09-25-2024 07:16 PM
Hi there!
Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with familiar faces. I understand that you transferred your Nest camera from the Nest App to the Google Home App, and then the familiar faces stopped working as before. No worries, help is here.
Here are some tips for you:
Please check the following articles: Troubleshoot familiar face detection and Restart or factory reset Nest camera or doorbell.
Tell me how it goes.
Regards,
Daniel.