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Pixel PRO 9 XL no more notifications

Kindastuff
Community Member

Well it happened again, last year same time bought pixel 8 pro and installed new phone OS through setup and copied my data to new Pixel 8 Pro. Nest stopped sending notifications on Pixel 8 pro. Still get them on my old pixel 7a. There was no help whatsoever from Nest or Google. The ONLY fix and let me tell you this again ; NO OTHER FIX other than a factory reset without restore from backup made notifications come back to my pixel 8 Pro.

 

 

 

This year same story with my new Pixel 9 Pro. Still get the notifications on my Pixel 8 Pro but not Pixel 9 Pro anymore.

 

Clearly the issue is related to the restoring of data from older phone.

 

 

 

I don't want to do a factory reset again. Maybe this will ring a bell (pun intended) to Nest and Google there is something wrong with Nest notifications when restoring from a backup. Crossing fingers 🤞🏼 not to have to factory reset.

1 Recommended Answer

nerys
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for your comments about Nest Cameras' notifications on your Pixel 9!

 

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email and check further details about this situation.

 

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

 

Best regards,

Nery.

View Recommended Answer in original post

45 REPLIES 45

HOw'd you get it on the Google Home App? I'm on the same phone but not getting it anywhere!

Open Google Home and go to Settings. Scroll down to the bottom and select Public Preview. I had to wait a couple of hours and opened the Home app and was asked if I wanted to move my cameras over from Nest. Did this and started getting notifications 

DrFunk404
Community Member

I'm getting notifications again. Here's what fixed it for me: 

- make sure that all app permissions for Home are enabled. The one for camera was disabled for me.

 

 

Glewis1
Community Member

I've had an issue today where I now can't view live feeds from my cameras in Home. Move them back to Nest and I can but get no notifications 🙃 come on Google!!! Sort this out!!!

Xinzelar84
Community Member

Yes. If you restore from backup the permissions are not working as intended. As such - clear cache and data of the app, force stop the app (in my case google Home), uninstall, install from Play store, reboot phone. Working notifications.

Cheeth86
Community Member

Was having the same problem. Uninstalled/reinstalled nest app but nothing. Then saw in notification settings for Google home app that notification for door bell was disabled. Enabled that and started getting nest notifications again. Bizzarre but that was the problem for me.