Please Help My cameras have disappeared

[Dragons777]

Hey all we have went on a holiday and cameras were working great on our google home app but now the cameras have disappeared from the home app ?Has this happened to anyone and can I fix this being 1000 kms away from home cheers

[MplsCustomer]

@Dragons777 

Numerous other customers in this forum have reported this happening when they have inadvertently logged onto the Google Home app with a different Google Account than the one they were previously using. I've never seen a post where a customer's cameras all actually disappeared from their correct Google Account.

[EmersonB]

Hello everyone,

@Dragons777, thanks for reaching out here in the Community. Make sure you signed in your same account linked to your Nest Cameras. If you have multiple home structures try selecting the others and check there your Nest Cameras. Let us know how it goes.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[Jenelyn_O]

Hi Dragons777,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

I appreciate your help, @MplsCustomer and Emerson.

Best,

Jenelyn

[EmersonB]

Hey folks,

@Dragons777, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, Jenelyn.

Regards,
Emerson