Plugged in camera constantly dead battery

[Midwestmikey]

Recently my outdoor camera/floodlight has been going offline on its own then back on.  When it comes back on, the settings show the camera as plugged in and a dead charging battery.  This camera is hardwired and not on any switches.  It was also recently swapped due to my original camera losing its color.   It was replaced by Nest but now I keep seeing a dead battery when it’s hardwired.  I have a screen grab of this.  It’s been sitting at 10% battery all day when it should be an infinity symbol.  

[MplsCustomer]

@Midwestmikey 

Is the USB plug seated tightly and firmly in the bottom of the camera? Some customers have reported issues with their USB plug.

Is the power cable feeding towards the FRONT of the camera? Some customers have reported mistakenly plugging in the power cable feeding towards the BACK of the camera.

Are you certain the camera is receiving continuous power all the time? We've had a battery camera (not the floodlight camera, but the camera portion is the same) for 2 years now, plugged in, and it stays "Live" and "Plugged in" all the time.

[Midwestmikey]

• There is no usb plug.  This is the hardwired connection.  This is a plug with 4 spring loaded contacts held in place by a flat head Allen screw.  I have pulled this apart several times and made sure the contacts were clean.   Yes the camera receives power all the time.  The camera I had before this one ran for a couple years before the color went on it.  It ran just fine without the loss of battery or connection. 

[MplsCustomer · Accepted solution]

@Midwestmikey 

The USB plug is what's held in place with the Allen screw.

You've probably checked the wiring in the floodlight fixture.

I don't know what else to suggest except to contact Support for another replacement. 

[Midwestmikey]

To me, this is not a usb plug as you would imagine a conventional USB with any of the hundred different styles out there.  To me it’s the power connector.  

But I digress….   Yes my only option is to contact support and ask for yet another replacement part.   

[MplsCustomer]

@Midwestmikey 

Well, it does power the camera.  I've seen a couple of posts--not recently--where the plug just fell apart.

[Lance_L]

Hi everyone,

@Midwestmikey, thanks for posting in our Community. I’m sorry to hear that you’re having trouble with the Nest camera. Don’t worry; I’m here to help.

To isolate the battery issue, let’s factory reset the device. Follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device, then locate the reset pinhole on the device.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will restore to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status should be pulsing blue. If not, start over from step 2.
6. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm. (Skip this if it's already done.)
7. Make sure the phone is connected to the same Wi-Fi network (or mobile hotspot, if available) as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app. 

Here’s a handy guide to help you install the Nest Cam with Floodlight.

Let me know how it goes.

I appreciate your help, MplsCustomer.

Best,

Lance