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Video stopped and taking pictures instead

Community Member

Why has my doorbell stopped recording video and started taking pictures, I didn’t mess with the settings and I don’t have problems with my other google cameras.


Community Specialist
Community Specialist

Hello Steph2023,


Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with this. I’d be happy to help you.


Let’s check if you have an active Nest Aware subscription for your Nest doorbell.


  1. Go to, and at the top right, tap Account > Subscription.
  2. From the Home nickname dropdown, select the home where the device is added.
  3. Verify that the Nest Aware subscription is active.

Here is a helpful guide to learn more about what you get with a Nest Aware subscription.


Keep me posted.