Preview Not Showing In History

[NormHamilton]

The thumbnail previews are not showing up on my Lenovo Tablet. All I see is a box with an exclamation point.

They're showing fine on my Pixel 4a5g

[NormHamilton]

Here's what is shown in full history view

 

[EmersonB]

Hello NormHamilton,

Thanks for reaching out here in the Community. To confirm, how far was your tablet from your Wifi router when you tried to view your event history? Try restarting your Nest Doorbell, Wifi router and your Lenovo tablet. Let us know how it goes.
 
Best,
Emerson

[NormHamilton]

The tablet is within 10 ft of the Wifi Router. I tried all the other things you suggest more than once.

Oddly, today the history is showing some previews on all my devices, but is trying to play the videos in the little squares instead of just showing a still image, and, of course, can only do a few of them. I hope this can be rectified as I'm in the middle of making a video review where I'd like to recommend the Nest products, but this is a problem.

[EmersonB]

Hi NormHamilton,

Thanks for getting back to us. To know more about this issue, I'd like to ask, do you have a Nest Aware subscription? How many Nest devices do you have? How far was the recorded event you're trying to play? Looking forward to your response.

Regards,

Emerson

[NormHamilton]

Yes, I have a Nest Aware subscription and only have the Nest Doorbell, Battery version.

The previews only run for a couple of seconds but at least now they're downloading, even though it takes a long time to get them. There's no problem playing the event if I choose to do so.

[janthadeus]

Hey there,
 

Sounds great! Thanks for sharing that with us. To make sure, do you have other questions or concerns?
 

I appreciate your help, Emerson!
 

Thanks,

JT

[EmersonB]

Hello everyone,

@NormHamilton, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, JT.

Best,
Emerson

[NormHamilton]

Thanks. All seems to be well now.

Norm

[EmersonB]

Hey NormHamilton,

We appreciate you getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson