Problem Connecting Wired Doorbell Gen 2 to home app

[noynaert]

I am replacing a Nest Battery doorbell with a Wired 2 doorbell.  The old battery doorbell worked as long as the temperature was above 32F.  

I removed the old doorbell and mount.  The puck is installed on the chime.  The new mount is wired in.  The system measures 18 volts.  After installing the new doorbell the light is solid blue. 

I cannot connect to the existing Home network.  I get no error message except one that says to move closer.  I have moved closer.   I have moved to several nearby locations.  I have moved outside about a meter from the doorbell.  The doorbell is about 3 meters from the wifi router.  My phone is a Samsung 22.  I have rebooted the phone and the wifi network.

In another forum post it was suggested to try creating a new home and adding it to the new home.  I tried creating a new home, but it would not add to the new home.  I have seen other posts where the home app was removed and reinstalled, but I have a lot of devices and everything works; I hate to take all that down and then have to get it working again, especially where the is no certainty that the reinstall will actually fix the problem.

Any ideas or suggestions?

[MplsCustomer]

@noynaert 

Deleting and reinstalling the Google Home app does not affect any of your devices. It just reinstalls the app. I've done it on my iPhone. You just log back in after reinstalling.

I've seen some posts about issues with the newer doorbells not functioning if they are not mounted correctly, and some of the mounts are finicky or defective. You could try remounting it.

Does your "move closer" error message say anything about moving closer to a Google Nest device? If so, do you have a moveable Google Nest device like a Nest Hub or Nest Mini or Nest speaker that you could temporarily plug in close to the doorbell?

Some people have reported issues when using a Samsung phone when installing, Do you have another phone or mobile device you could use?

The solid blue light is NOT one of the lights listed for the new doorbell:

https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-wired-nd-ge...

[noynaert]

I took your advice and tried adding the new doorbell using my wife's Pixel 6.  It worked on the first try.  Odd that Google would not adequately test against Samsung phones since they are so popular.

I went out and looked at the light again.  It is not actually solid blue.  There is some very, very slow pulsing.  I am not sure that the pulse would have been visibile during the daytime.  It was dark when I saw the pulsing.

Thanks for your help

[Brad]

Hi there,

I am relieved to hear that you were able to install your new doorbell with the help provided by @MplsCustomer.

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad