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QR code isn’t visible so I can’t scan it or type it in

Sandman80
Community Member

So I’ve had my camera for awhile. Recently I forgot to pay a bill and my internet was cut off therefore my Wi-Fi as well and my camera stopped working. Now it’s back on and I can’t get it set back up. The QR code on the bottom is so faded I can’t scan it or manually type it in. I can’t even see it. Any other options?

2 REPLIES 2

EmptyNester
Silver Product Expert
Silver Product Expert

Hmmmm, I see from another post someone said this.  Maybe it will help?

1. There is a 6 digit/letter code written underneath your nest cam (battery) near where the QR code is.  I might be difficult to see but it should be there. Write that down

2. use a tooth pick to press the mini button behind the cam. Hold this for 15 - 20 seconds until you see an orange light and some funny noises coming out from the cam

3. In the google home app and click the top left ‘add a device’

4. Instead of scan QR CODE, hit the ‘no QR CODE’ use the 6 digit/letter pin instead.

5. try this a few times because the product just suck and it took me 3-5 tries on each nest cam to make it work 

6. The battery life is really short, i turned off every special function like mic and all but it only last less than a week. So make sure to put it somewhere low so u can keep charging the batteries

EmptyNester
Silver Product Expert
Silver Product Expert

Also, watch this video and at about 1:21 point you will see there is a 6 digit code shown on this camera.  In theory your should have this as well.

https://support.google.com/googlenest/answer/11003780?hl=en