REOPENED: Doorbell press - Incredibly delayed google home annoucement.

[Awff]

Reopening case: Doorbell press - Incredibly delayed google home an... - Google Nest Community

I'm not sure why they had to lock the previous thread. Apparently we were told someone was going to contact us but with no response. Not surprised...

"When the doorbell is pressed, there is a very significant delay when it is announced on all my Google home speakers.

When the button is pressed, it could be anywhere from 5 seconds to a minute when my speakers would announce, "Someone (or name) is at the front door". This is incredibly impractical as the person would have been gone by then, or waited too long. Especially delivery services.

The wifi signal strength is strong and connectivity is fast to the doorbell. I belive this is an issue with the whole nest ecosystem talking to each other. Please address as this nearly defeats the purpose of a simple doorbell..."

[Lance_L]

Hi Awff,

I’m sorry for the delay, and if that thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Our team has already sent further troubleshooting instructions to your email. Let’s continue through that channel. Also, please be advised that this thread will be locked after 24 hours.

Best,

Lance

[Awff]

I am yet to receive any correspondence from anyone regarding this issue

[Lance_L]

Hello Awff,

I apologize for the delay in responding to your query. Please check your spam or junk folder for an email with the subject "Your Google Support Inquiry: Case ID X-XXXXXXXXXX."

If you didn’t receive the email, please let me know, and I’ll be happy to assist you further.

Thank you for your patience.

Sincerely,
Lance

[Awff]

I did not receive the email and have checked all folders. Could you please resend it?

[Lance_L]

Hey Awff,

I apologize that you did not receive the email from our support team. I have requested that a new one be sent. Please keep an eye out for the new email.

Keep me posted.

Regards,

Lance

[Juni]

Hi there,

I've seen that you have been assisted via email. I'll consider this post complete and lock the thread now. Feel free to start a new one if you need assistance with your Google Nest devices, and the Community would gladly help.
 

Best,

Juni