Rapid flashing green light on Nest Hello Doorbell

[Shameek1]

I purchased a Nest Hello Doorbell (Gen 1 I think) and I have not been able to get it to have the blue ring. When I wire it to my home or plug it into my computer, it has a rapid flashing green light. I have tried to factory reset it several times, but it will not do what I have read in several threads and it will not give me the blue light ring. I have not been able to connect it to the Nest app. How do I reset it and get it connected? 

[EmersonB]

Hello Shameek1,

Thanks for reaching out here in the Community. We understand your issue and we wanted to help you with this.

To reset:

1. To remove your Nest Doorbell from its base, insert the release tool into the hole at the bottom of your Nest Doorbell. You can also use an unfolded paperclip or a thumbtack.

• Tip: Don't unscrew the wires attached to the back of your Nest Doorbell.

1. Hold down two buttons on your Nest Doorbell for about 10 seconds:

• Hold down the reset pin on the back (insert the release tool or paperclip into the hole near the top).
• At the same time, hold down the big doorbell button on the front.

1. Your Nest Doorbell will chime and its light ring will start spinning blue, then flash yellow, and then all the lights will turn off. Release the two buttons.
2. The factory reset is complete when your Nest Doorbell chimes and the light ring starts slowly pulsing blue.
3. After the factory reset, your Nest Doorbell will appear as "Offline" in the app until you remove it.
4. To remove it from the app: open the app, then tap Settings Remove device Confirm.
5. If you're giving your Nest Doorbell to someone else, you're done. If you want to reconnect your camera to the app, simply go through camera setup in the app again.

To learn more, you may visit our public article about “Restart or factory reset Nest camera or doorbell”.

Regards,

Emerson