Rattle at Chime Box

[mrrick747]

I set up my wired nest doorbell yesterday to a MAPLECHASE chime box . There are 2 doorbells, one is now the Nest (back door) and original push button (front door) . at first the two were fine working together with a ring from the puck on the nest (back door)and ring from the chime  for the front door. I woke up this morning and the chime is rattling, attempting to buzz and this is constant.

The chime box has 3 connections

white/rear

trans/red

front/green

I connected the nest puck  2 wires to

white/rear.....which is my back door

red/trans

Why is it rattling??

Thanks, Rick

[der]

I have the exact same issue. I already upgraded my old 12V transformer to a new 16V. I tinkered with the chime settings in the app (increased the length of the ring to 10 seconds), which worked somewhat, but it's not consistent. Sometimes the button by the second door (traditional push button) rings the chime, but sometimes it either doesn't make any sound or it makes a buzzing noise. I assume we need a more compatible chime, but I can't find anything that says it is designed for this situation (wired electronic chime, one video doorbell, the other a traditional push button). Any suggestions? 

[mrrick747]

I did remove the green wire from front terminal on chime box, eliminating push doorbell, and it has stopped. I did see that a 10 ohm bridge resister can be used as a bridge to dissipate extra voltage in that particular situation, but I would be interested in a confirmation of that in here. 

[der]

My chime has wires only at the terminals for the front button, rear button, and transformer. There are two other terminals for an additional speaker, which I've never used. This problem occurred even when I used the original 12V transformer for the second door, before I upgraded to 16V, so I don't think the extra voltage is the cause.

[MplsCustomer]

@mrrick747 

See this Help topic; it might be that your transformer is inadequate. Many customers (including us) in this forum have updated to a 16V 30VA transformer to get their Nest doorbell to work.

https://support.google.com/googlenest/answer/9317473

[der]

I already upgraded to a 16V 30VA transformer. My issue is with the chime. I'm trying to find a wired chime that is suitable for a Nest doorbell on one door and a regular push button on the second door. I need an electronic chime with a volume adjustment because a traditional mechanical chime won't be loud enough to be heard throughout my house. I'm struggling to find one that meets these criteria.

[MplsCustomer]

@der 

My reply was intended for @mrrick747 's original post.

In your case, if your second doorbell wasn't working prior to replacing your first doorbell with a Google Nest doorbell, perhaps there is an issue with how your second doorbell is wired, or perhaps with your chime. (I'm not familiar with electronic chimes.)

[der]

Thanks. The electronic chime worked fine with both traditional push button doorbells (and would distinguish between the doors with different rings) for years before I installed the Nest. Now, the Nest works fine, but the second, older push button will no longer activate the chime properly. It’s Intermittent. 

[MplsCustomer]

@der 

Is your chime puck wired as shown in the "One Nest doorbell, one standard doorbell, one chime" diagram in this Help post? (I'm assuming, since this is a recent install, you have the newer 2nd gen Google Nest Doorbell.)

https://support.google.com/googlenest/answer/12153643

[der]

Yes, precisely

[der]

And I’ve checked that all the wires are clean and secured

[MplsCustomer]

@der 

I'm out of ideas.

[EmersonB]

Hello folks,

@mrrick747 and @der, thanks for reaching out here in the Community. The chime connector allows the chime's wires to deliver constant power to the  Nest Doorbell (wired, 2nd gen) and Nest Doorbell (wired) and protects your chime from damage. In addition, without the chime connector, you might experience chime buzzing or unexpected chimes. The Nest Doorbell (wired, 2nd gen) has higher power requirements than most doorbells. You need a transformer that is rated for 16-24 V AC, 10-40 VA to provide enough power to your doorbell. If you've already installed your doorbell and you see a blinking yellow light on the front, your doorbell isn't receiving enough power. The Nest Doorbell (wired, 2nd gen) and Nest Doorbell (wired) must be installed with the chime connector included in the box. 

For more advanced installation steps, you may call an electrician to install it properly.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[der]

My chime pick is connected properly, and I upgraded the transformer. The isn’t an installation issue. The problem is with my chime. I’m looking for a recommendation for a wired, electronic chime for two doors, but no one seems to be able to help. 

[der]

I have a front doorbell and a side doorbell wired to a single chime. I recently installed a 2nd Gen Nest doorbell to replace the front doorbell. After installation, I needed to upgrade my old transformer to a new 16V 30VA transformer to get the Nest working properly, but I’m still having a problem with my chime. The new Nest doorbell works the chime perfectly and provides a loud “Westminster” ring. The side doorbell (a traditional push button) will ring the chime only intermittently. Sometimes it rings normally, sometimes partially, and sometimes it only makes a buzz. I've tinkered with all the doorbell setting in the Home app (tried different lengths for the ring, both mechanical and electronic chimes), but nothing helps. I think I need to replace the chime.

I'm trying to find a wired chime that is suitable for both the Nest doorbell on one door and a regular push button on the second door. I need an electronic chime with a volume adjustment because a mechanical chime won't be loud enough to be heard throughout my house. It also should have different rings for the front and side doors. I'm struggling to find one that meets these criteria. Any suggestions?

[EmersonB]

Hi der

I appreciate your update. You may check our public article about "Check Nest doorbell compatibility". For a specific electronic chime for your two doors, I would suggest you call your local electrician and have it checked physically. They'll probably use a multimeter to measure the voltage and check if it's compatible with both of your Doorbells.

Best,

Emerson

[der]

For the benefit of others who may have the same issue, I found a solution. I needed to replace an old wired electronic chime (which I need to have a volume control to carry the sound throughout my house) that would work with my 2nd Gen Nest doorbell at the front door and a traditional push button at a second door. My old electronic chime would only buzz or not ring at all by the second door's push button. Here's what worked:

• I upgraded my old transformer to a new 16V 30VA transformer ($26 on Amazon).
• I bought a Defiant Universal Chime (Model 18000020) for wired or wireless ($57 at Home Depot).'
• I connected the Nest chime connector to the front and transformer leads.
• I installed the diode provided with the chime at the back of the second door push button only.
• In the Google Home app, I set the ring length to 10 seconds.

Now both the Nest and the second door push button work properly and the chime has different rings for each. Hope this helps someone else!

[Lance_L]

Hey everyone,

@der, thanks for sharing your experience in resolving your concern. We’re delighted that you were able to find a solution, despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

@mrrick747, do you still need help with your Nest doorbell? If yes, and you’re in the US, I’d suggest contacting our installation partner, OnTech, to help you set up the Nest doorbell. For all other countries, you can book an appointment with a Nest Pro. You can find more information here.

Let me know if you have any questions.

I appreciate your help, Emerson and MplsCustomer.

All the best,

Lance