Google nest camera wired not connecting to bt smart hub 2

[TGW93]

Hi all,

I recently bought a Google nest indoor camera wired. I'm having difficulty getting the camera to connect to bt smart hub 2, it's been coming up with errors like "connect to network but no Internet" or "can not connect to Google". I know the camera work as I used my phones hotspot to check and I have seen a few post about how bad the bt smart hub 2 is but the solution to fixing the issues are a bit old. Any advice will be helpful.

[EmersonB]

Hello TGW93,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, is the BT smart hub 2 compatible with the Nest Camera? Have you tried reaching out with their support and asking for assistance on how to connect it? Also, how do you try to connect it?

Looking forward to your response.

Regards,

Emerson

[TGW93 · Accepted solution]

I figured it out, you have to change the WiFi mode in the settings to mode 3, when the camera is set up then change it back to mode 1

[Lance_L]

Hey everyone,

@TGW93, thanks for sharing your experience in resolving your concern. We’re delighted that you were able to find a solution, despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

I appreciate your help, Emerson.

All the best,

Lance