After installing a new router and removing the previous one, I cannot add the previous Google devices that were part of Google Home. These include: Google outdoor cam/battery and google doorbell/battery. Oddly though I was able to add nest thermostat without a problem. I have restarted and reset all of the devices with no luck. I get to the connecting to a pairing device screen and the it show “something went wrong” any ideas how to fix this?
Google Nest does not make it easy to change Wi-Fi settings for many of its devices. That's why their first recommendation is to use the same network name (SSID) and password on your new router/modem as you used on your old router/modem,
If you can't do that, then Google Nest's process is to remove the Google Nest device from the Google Nest app or Google Home app while still on the old Wi-Fi network, then do a factory reset, and then re-install while on the new Wi-Fi network.
I’m sorry to hear that. I can understand where you’re coming from. Just a quick question — what’s the status light of your camera and doorbell?
Since your camera and doorbell still have your old Wi-Fi settings, it’s highly recommended to factory reset them first. Then, add it to your new Wi-Fi network. Let me know how it goes.
I appreciate the help, MplsCustomer.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, JT.