cancel
Showing results for 
Search instead for 
Did you mean: 

Re-adding devices to Google home

Help_please
Community Member

After installing a new router and removing the previous one, I cannot add the previous Google devices that were part of Google Home. These include: Google outdoor cam/battery and google doorbell/battery. Oddly though I was able to add nest thermostat without a problem. I have restarted and reset all of the devices with no luck. I get to the connecting to a pairing device screen and the it show “something went wrong” any ideas how to fix this?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Help_please

Google Nest does not make it easy to change Wi-Fi settings for many of its devices. That's why their first recommendation is to use the same network name (SSID) and password on your new router/modem as you used on your old router/modem,

If you can't do that, then Google Nest's process is to remove the Google Nest device from the Google Nest app or Google Home app while still on the old Wi-Fi network, then do a factory reset, and then re-install while on the new Wi-Fi network.

https://support.google.com/googlenest/answer/9223711?hl=en

https://support.google.com/googlenest/answer/7170507?hl=en

janthadeus
Community Specialist
Community Specialist

Hi folks,

I’m sorry to hear that. I can understand where you’re coming from. Just a quick question — what’s the status light of your camera and doorbell?

Since your camera and doorbell still have your old Wi-Fi settings, it’s highly recommended to factory reset them first. Then, add it to your new Wi-Fi network. Let me know how it goes.

I appreciate the help, MplsCustomer.

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey Help_please,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

 

Thanks,

Archie