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Help

Re connection issues

arilissette
Community Member

a week ago

We just got new wifi, there was no option we seen to change the wifi on the google home app, all it said was to remove devices, so we did. Now we cannot re connect them. 

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1 REPLY 1

Derickf
Community Specialist
Community Specialist

Tuesday

Hi @arilissette,

 

Thank you for posting in the community. I'm sorry to hear that after changing the Wi-Fi connection, you were not able to update it on your devices, and now you are not able to reconnect them. Don't worry, help is here.

To gather all the necessary information and provide you with the best assistance, please answer the following questions:

  • Could you please confirm which Google Nest devices you can’t reconnect?
  • What is the color of the LED light on your Google Nest devices?
  • Are you getting any error messages on your Google Nest devices and/or app?
  • How far are your Google Nest devices from the router?

I'll be waiting for your reply.

 

Best regards.

Derick.

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