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Really dark day or night

Vick1474
Community Member

Below are the same image just a couple days a part around the same time of day. They both have the light on but now it is just way to dark and no settings were touched. Any ideas?

Screenshot_20220926_211159_Home.jpg

Screenshot_20220926_211252_Home.jpg

 

14 REPLIES 14

walkersangha
Community Member

Have a similar issue, on both my nest indoor cams. No settings where changed. Was there an update? 

DJSuprimeW
Community Member

is it mabey this issue?

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...

i and much more people having some issues with blurry screens and nightvision issues. like myself to.  mabey posting something on that page. 

Yes same issue. Will be monitoring this thread also. 

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

DJSuprimeW
Community Member

stop with this nonsense! 

And read that thread first!

all the people did that, restarting, resetting, on/of/ settings reset, nightvision on/of. google home app deleting and reinstalled etc...nothing works. better read the real problems first, and stop with this standard questions!! and get a google team higher up to get a look into this issue! 

Brad
Community Specialist
Community Specialist

Hi folks,

 

We are still collecting information on this, and would love for you to please share your feedback. The troubleshooting steps we ask you to try, are always suggested as they can clear out problems that you may be experiencing with your devices. I thank you for sharing your feedback, and attempting all the troubleshooting steps that we ask for. 

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

 

Thanks for your help, Brad.

 

Regards,

JT

i think that is clear right?...if you see all post?.... Mabey AGAIN LOOK at this thread....

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...

From  

@Brad 

The customers here are ALL reporting that their Google Nest cameras have suddenly started recording dark, almost useless footage at night. There seem to be just three possibilities:

1) ALL of these customers have changed their settings to cause this dark footage.

2) ALL of these customers' cameras have suddenly started to fail, resulting in dark nighttime footage.

3) Something is going on in the Google Nest app, the Google Home app, or on the Google Nest servers to cause this dark footage at night for some customers.

Since the first two seem to be remarkable coincidences, could Google Nest please investigate whether there is some bug in their systems that is causing this problem for some customers?

janthadeus
Community Specialist
Community Specialist

Hi DJSuprimeW,
 

Thanks for getting back to us and for sharing the troubleshooting steps you’ve tried. We appreciate your efforts here. Let’s check — could you fill out this form so we could further investigate?

 

Vick1474 and walkersangha, please also fill out the form so we can further assist you.

 

Looking forward to your response.

 

Best,

JT

i did that already...

I have filled out the form. Thanks. 

thank you for the first good reply sir! 🙂 and i did that... but i can do it again if you want to?...

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you to all who filled out the support form! If you haven't yet, and are still experiencing this, please fill out the form and a higher tier of support will reach out to you for further assistance.

 

Best regards,

Brad

EmersonB
Community Specialist
Community Specialist

Hello folks,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

 

@Brad and @Jt I appreciate your response.

 

Thanks,
Emerson