06-01-2024 06:46 AM
Good morning. During the recent storms & extended periods of lost power, all of my Nest products vanished from the Google Home App. I am looking for a work-around to add the Nest Doorbell back to the app without having to call an electrician to remove the device just to scan the QR code on the back.
06-01-2024 08:43 AM
It seems really odd for any Google Nest products to simply disappear from the Google Home app just because of a power outage.
If you saved your doorbell's Quick Start Guide, the QR code is supposed to be printed on the front.
You shouldn't need an electrician to dismount your doorbell. See the video on the Help topic below, starting at about 8:25 to see how the doorbell mounts and unmounts.
https://support.google.com/googlenest/answer/12570869
You can also try to find the 6-character alphanumeric Setup Code above or below the QR code (at least, that's where it is on our 1st gen Google Nest Hello Doorbells.)