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Recordings expired past 5 day subscription

Upatel
Community Member

Hello,

I have an incident that requires me to check the events about thirty five days ago. My subscription is only for 5 day recordings. Does google have provision to bring back the 35 day old expired recording and if applicable a fee. 

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Upatel,

No everything is permanently deleted after the amount of time your subscription states storage for. 

 

Regards,

Cathal

Regards,
Cathal

SteveT1
Community Specialist
Community Specialist

Hi everyoone,

 

Appreciate the help @Cathal_S. Moving forward, we also recommend to save your events as clips so they don't get deleted. You can check this article on how to Save and download video clips to learn more.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hey everyone,

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,
Steve

SteveT1
Community Specialist
Community Specialist

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve