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Recover history.

Mitchell2
Community Member

I didn't get back to the responses in time. I didn't have a subscription for the Google nest cameras but I recently bought it. Is there a way to recover past history before I bought the subscription? Without the subscription what is the default amount of time it saves history? Thanks. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Mitchell2 

Your video history starts being saved on Google Nest's servers at the time when you purchase a Nest Aware subscription.

With the newer Google Nest cameras, you can access event video history for the most recent 3 hours without having a subscription. I don't know whether Google Nest saves event video history for the most recent 3 hours when you first start a Nest Aware subscription.

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Mitchell2, thanks for reaching out here in the Community and for sharing your concern with us. I'm dropping by to ensure that everything is covered here. Were you able to read the information that MplsCustomer has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,
Emerson

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help, @MplsCustomer and Emerson. 

 

@Mitchell2, I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Mitchell2,

 

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

 

Thanks,

Jenelyn