Reinstalling nest doorbell.

[Catherineog]

Hi, I set up my nest doorbell (battery) very easily initially, but changed my WiFi to a mesh and can't reinstall the doorbell to the new WiFi network. I just can't seem to connect to the doorbell during setup- after plugging in  I don't get the pulsing blue light.  I've performed a factory reset and still not connecting at this point in set up.

Any ideas? Thanks!

[MplsCustomer]

@Catherineog 

If you're not getting a pulsing blue light, then the factory reset may not have been successful.

Did you perform these steps?

1. Locate the reset pinhole on the back of the doorbell.

2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):

At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you'll hear a confirmation tone.
3. Release the button. Your doorbell will restore to its factory settings.
4. After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Nest settings icon Remove device Confirm.

https://support.google.com/googlenest/answer/9252162

[brigittejeans]

Hi… I am experiencing the same problem. I have tried everything that has been advised, and I am beyond frustrated. Did you get your device to work?

[gmelanymelissa]

Hi brigittejeans,

Thanks for posting in the community. I understand how frustrating it is that your Nest Doorbell won't connect after changing your Wi-Fi network. I appreciate all the effort you've made to resolve this issue. Help is here!

To better assist you with accurate information, I’d like to confirm the following:

• What is the specific model of Nest Doorbell you have?
• What’s the status LED light on your doorbell?
• Are you getting any error messages?
• How far is the doorbell from the router?
• Can the doorbell find other Wi-Fi networks?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
• Could you describe the specific steps you took to perform the factory reset?

@MplsCustomer, thanks for your help, that's a great resource for everyone!

Keep me posted.

Regards,

Melany