Relinking devices to new account

[Faz1980]

I removed an email from my home with unfortunately had all my next cameras added to it. I need to now readd them to a new email address but it's not letting me do so even though I've factory reset the devices. Says they are still linked somehow! Any help would be appreciated 

[MplsCustomer]

@Faz1980 

If you're getting a message indicating your cameras are linked to another account, that usually means the factory reset did not occur.  Are you using the "factory reset" instructions and NOT the "restart" instructions here?

https://support.google.com/googlenest/answer/9252162

[virnab]

Hi Faz1980,

Thank you for reaching out to our community.

I’m sorry to hear that you can’t link your Nest Cameras to the new email account you’re registering in your Google Home app. Thank you for letting us know that after doing a factory reset to the devices, you only get a message saying that they are still linked to the previous account. No worries; help is here.

Thank you, MplsCustomer for your valuable contribution to this community. The article you’re sharing with us is indicated to perform the factory reset in the right way.

Before I start further troubleshooting, let me ask you a few questions:

Which are the devices that you need to move to your new Google account?

When you finished with the factory reset, did you hear the countdown tone?

At the end of the factory reset, did you hear two last tones?

Did you check in your Google Home app if your devices appear offline?

Please try to follow the article suggested by MplsCustomer, then you can try to link your devices to your new account.

Please let me know how it goes.

Best regards,

Virna