11-08-2022 11:05 AM
Remotely reset camera after power outage
Answered! Go to the Recommended Answer.
11-14-2022 09:52 AM - edited 11-15-2022 08:52 AM
Hi there,
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. However, I need some additional information about the assistance you require. Would you mind explaining what you need help with?
Best regards,
Brad
11-14-2022 09:52 AM - edited 11-15-2022 08:52 AM
Hi there,
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. However, I need some additional information about the assistance you require. Would you mind explaining what you need help with?
Best regards,
Brad
11-14-2022 03:02 PM
Brad , have tried to reset camera after a power outage . Using directions and code (6DG98T) on back of camera . Didn’t work . 7 hours away from camera
11-15-2022 08:55 AM
Thank you for the clarification! Are you seeing any lights or activity on the camera? When you attempt to reset the camera, are you seeing it respond at all to the reset? What other troubleshooting steps have you tried?
Best regards,
Brad
11-15-2022 04:43 PM
Brad, I am 310 miles from the camera and cannot observe what it is doing. Can I reset it remotely?
11-16-2022 09:25 AM
I am afraid there is no such option for a remote reset. It would have to be done manually on the device. Sorry for this inconvenience, but do you have someone who could manually reset the device for you?
Best regards,
Brad
11-19-2022 02:22 PM - edited 11-25-2022 06:38 AM
Hello folks,
@Aelock12 were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.
I appreciate the help, Brad.
Thanks,
Emerson
11-19-2022 03:26 PM
No, I was not because you said I cannot reset the camera remotely. The camera is 7 hrs. Away. This is a major flaw in your product in that the camera was bought for security purposes in a remote area!!!
11-21-2022 06:43 PM
Hey Aelock12,
I know how you feel about this as I'm a user myself but as much as we’d love to, we wouldn't be able to reset your camera to its default settings if you’re not physically present where the camera is installed. Or someone you can ask to do it for you. Let us know when you get home or if there’s someone who you can ask for help so we can further assist you. Keep us posted.
I appreciate the help, Brad and Emerson.
Thanks,
JT
11-25-2022 06:45 AM
Hi everyone,
@Aelock12 how's it going with your Nest camera? I agree with what JT suggested you to do. If possible, have someone go there physically and restart or reset your Nest camera. In case you have an update, you know where to find us.
Thanks for answering, JT.
Regards,
Emerson
11-26-2022 01:28 PM
Hey Aelock12,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Best,
Emerson