10-05-2021 07:12 PM
I need to replace the mounting hardware and brackets a on my nest cam. I’ve moved and need to re hang but I cannot seem to find mounting hardware anywhere and Google will only send them if you’re under warranty. Can buy them from them. I’m at a loss… Seems stupid to replace a perfectly working camper just because there’s no replacement mounting hardware…
10-06-2021 04:38 AM
To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.
10-19-2021 09:26 AM
Hi there,
I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.
We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started.
Please let me know if you need any further assistance!
Best Regards,
Brad.
11-23-2021 11:53 AM
Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Eric
11-24-2021 09:22 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.