Nest Cam power cord broke inside camera

[JimMcGuire]

I just got the cameras a couple of weeks ago.  I charged both of them with no issues than one camera battery died due to it being so active.  I charged it and remounted it.   The other battery became low and I put the cable on and was not connected correctly.  I put it back on as best as I could and let it sit there, 3 hours later it was still at 1%.  I grabbed the other camera and the charger head became stuck.  The charger does not work and I cannot get the cord head correctly in place.   Where do I get a new cord?

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[JimMcGuire]

No one reached out to me.  What would be the email or domain name?

[Brad]

Hey there, @JimMcGuire

I am sorry to hear that you have been been reached out too yet. I am not sure why, but I will reach out again to you. I just need to know which Camera you are having this issue one?

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.