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Replacement Wired Doorbell Wont Connnect

CFH2022
Community Member

I replaced our new Nest Wired Doorbell due to severe halo issues, and now I cannot connect the replacement doorbell. We have 4 Thermostats and 3 other cameras, and they are all working fine on our NEST network. The replacement doorbell doesn't allow you to select the WiFi and is reaching out to existing NEST devices to complete the setup but is unable to do so! Originally I set up the Doorbell first, and then all the cameras in proximity to the doorbell. The thermostats were installed and added to the NEST network without being close to the doorbell. 

How can I add the replacement doorbell to the system? Thanks

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@CFH2022 

There are endless posts in this forum with variations on new devices not being able to contact an "assisting device" in order to get Wi-Fi settings. It seems that this "assisting device" process fails for some (many?) customers, but not all. (We've lucked out for some reason.)

Two workarounds that have worked for some customers in this forum and are not terribly burdensome are these:

1) Turn off all of your existing Google Nest devices temporarily while installing your new device, in hopes that this will convince Google Nest's install process that this is the first device and give you the option of selecting your Wi-Fi yourself.

2) Create a new "home" temporarily, install the new device in that home, then remove the device and add it to your regular "home", and then delete the temporary "home". Again this is an attempt to convince Google Nest's install process that this is the first device and give you the option of selecting your Wi-Fi yourself.

Some customers report one of these has worked for them. It hasn't worked for all, and there are numerous other customer suggestions in other posts in this forum.

Customers have been posting about this dilemma for at least a year, and Google Nest still has no official solution.

Hi folks,

 

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

 

I appreciate your help here, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey CFH2022,

 

Checking back in — how's it going with your Nest doorbell? Still need our help?

 

Regards,
JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT