Replacement magnetic mount - Nest Cam Outdoor

[thedavidrod]

I have had my Nest Outdoor (wired) for about 2 years. During a move the magnet and mounting bracket have been damaged. How and where can I order a replacement so that I can continue using my Outdoor Camera?

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

[thedavidrod]

Thanks Brad. So if it's not under warranty there literally nothing I can do? I just have to live with not using the camera any more?

[Brad]

@thedavidrod

Sorry for this inconvenience, but as we do not offer parts, so if you wish to find replacement parts, you may need to look elsewhere for the required parts. You're welcome to reach out to support if you wish.

Best regards,

Brad

[thedavidrod]

How do I reach out to support?

[Brad]

@thedavidrod

The above link will take you to a quick form, fill it out, and choose which contact method you would prefer to use to reach support.

Best regards,

Brad

[Brad]

Hi there, 

Thank you for filling out the support form! Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hey thedavidrod,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, Brad.

Thanks,

Archie