Request to accept supplemental Nest terms fails

[Rupuff]

I’m in the app, which I’ve used for years, trying to add my new nest doorbell. I get to a point where I need to accept ‘Supplemental Nest terms’, hit ‘I agree’ and keep getting served the error ‘Request failed Your request could not be completed’. Only option shown is ‘OK’. Anyone know what’s wrong? All my other devices are connected and working, I set up the Nest Hub no issue right before…

[EmptyNester]

Hi Rupuff,  I'm an end user like you. A number of people have reported this happening from time to time.  It almost always an issue with the Google Servers.  If you wait a few hours (or try again next day) then it should clear up and let you get past it.  If it doesn't you can open a support ticket and chat with a google tech that should be able to help you thru it.

Here is the link you need: https://support.google.com/googlenest/gethelp

Please return here and let us know how this got resolved as it could help other people running into the same thing.

[aatienza]

Hey Rupuff,

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[seanebrown]

I have the same issue right now and would love to know how this was resolved or do you just wait and hope the google servers work and btw terrible UX for the error message.

[Brad]

Hey folks,

Those who have had this error, have you tried to force quit the app after accepting and does it come right back up?

Best regards,

Brad

[Rupuff]

Hi @seanebrown - the issue for me that I was using my business account instead of a personal one. As soon as I switched to my personal account it worked perfectly (but I did get to spend an hour with Google customer support to get that answer - who were extremely thorough and helpful if this doesn't fix it for you).

[Brad]

@Rupuff

That is an excellent statement! Yes, please make sure you are using a non- G Suite account, or Google Business account. It would have to be a personal account. Thank you for your help!

Best regards,

Brad

[SteveT1]

Hi folks,

I appreciate the help. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve